Navigating Difficult Conversations
This course focuses on the key fundamentals between behaviors (as evidence) and traits (what we might use to describe behaviors); and how to identify and use specific behavior pattern evidence in difficult conversations. This course will give participants a chance to analyze the cause of difficult conversations, and how to navigate them while they are happening. Developing a plan, active listening, and managing emotions are practiced in group exercises and role plays. In addition, participants explore the possible outcomes of avoiding difficult conversations.
This course focuses on the key fundamentals between behaviors (as evidence) and traits (what we might use to describe behaviors); and how to identify and use specific behavior pattern evidence in difficult conversations. This course will give participants a chance to analyze the cause of difficult conversations, and how to navigate them while they are happening. Developing a plan, active listening, and managing emotions are practiced in group exercises and role plays. In addition, participants explore the possible outcomes of avoiding difficult conversations.
This course focuses on the key fundamentals between behaviors (as evidence) and traits (what we might use to describe behaviors); and how to identify and use specific behavior pattern evidence in difficult conversations. This course will give participants a chance to analyze the cause of difficult conversations, and how to navigate them while they are happening. Developing a plan, active listening, and managing emotions are practiced in group exercises and role plays. In addition, participants explore the possible outcomes of avoiding difficult conversations.