Navigating Difficult Conversations

Course Type: Training Course

This course focuses on the key fundamentals between behaviors (as evidence) and traits (what we might use to describe behaviors); and how to identify and use specific behavior pattern evidence in difficult conversations. This course will give participants a chance to analyze the cause of difficult conversations, and how to navigate them while they are happening. Developing a plan, active listening, and managing emotions are practiced in group exercises and role plays. In addition, participants explore the possible outcomes of avoiding difficult conversations.

Objectives

  • To learn how to give and receive feedback in a productive and constructive manner that benefits all stakeholders

  • To learn how to apply strategies and techniques to prevent difficult conversations from occurring

  • To leverage emotional intelligence in relationships

Content

  • Determining the cause of difficult conversations through a custom case example

  • Fundamentals of traits and behaviors and how to identify and document behavior patterns

  • Applying tactics to manage various difficult conversations

  • Group Role Play on giving and receiving feedback