Navigating Difficult Conversations
Course Type: Training Course
This course focuses on the key fundamentals between behaviors (as evidence) and traits (what we might use to describe behaviors); and how to identify and use specific behavior pattern evidence in difficult conversations. This course will give participants a chance to analyze the cause of difficult conversations, and how to navigate them while they are happening. Developing a plan, active listening, and managing emotions are practiced in group exercises and role plays. In addition, participants explore the possible outcomes of avoiding difficult conversations.
Objectives
To learn how to give and receive feedback in a productive and constructive manner that benefits all stakeholders
To learn how to apply strategies and techniques to prevent difficult conversations from occurring
To leverage emotional intelligence in relationships
Content
Determining the cause of difficult conversations through a custom case example
Fundamentals of traits and behaviors and how to identify and document behavior patterns
Applying tactics to manage various difficult conversations
Group Role Play on giving and receiving feedback