Crucial Conversations

Course Type: Training Course

This course identifies the various types of crucial conversations that employees experience throughout their career. Participants follow a five-point framework that enables sound preparation and execution. Participants analyze and apply techniques to eight types of crucial conversations.

Objectives

  • To identify and plan for crucial conversations ranging from networking and business lunches to performance metrics and expectations

  • To recognize when to apply both tactics and strategies to influence an outcome

  • To apply storytelling principles to raise engagement and clarity

Content

  • Types of crucial conversations

  • Strategic conversations over time - Performance/Expectations, Comp, Promo, Mobility

  • Strategic and tactical conversations - Feedback, Networking

  • Tactical conversations and execution - Business Lunch, Grievances

  • Simulations and outcomes